What tasks could you assign to automation tools at work and which should you leave to humans? In this post, we explore some of the options.
Automation tools help to streamline processes and free up staff
If your team is wasting time on boring and repetitive tasks, it might be time to lighten their load a little. Automation tools help to streamline work processes, freeing up time for staff to focus on more creative pursuits that robots can’t manage.
Here are a few suggestions as to which tasks you could automate.
Trying to get everyone together in the same room at the same time can be a scheduling headache.
By automating workplace planning, you can book meeting rooms or reschedule appointments in an instant – and everyone gets notified as soon as any changes occur. You can also set up meeting reminders, so no one has an excuse for forgetting to attend.
Your data is a prized asset, so you wouldn’t want to lose it if your computers crash or you pick up a virus. But backing it up manually takes hours.
Instead, you can automatically back up your data in the cloud to ensure you’ll always have access to up-to-date files even if something goes wrong in-house.
Workplace gives you integrations with file-sharing platforms like Dropbox and OneDrive
And as a mobile-first platform, you can pick up and collaborate on documents whilst on the go.
Invoices and expenses
Say goodbye to calculators and paperwork. If you have receipts and invoices piled sky high on your desks it might be time to get help from technology.
You can automate many of the everyday financial tasks
You can automate many of the everyday financial tasks such as paying bills, managing invoices and keeping track of receipts and expenses.
Social media marketing
Having a presence on social media has become essential for modern businesses.
Automating some social media output enables you to spend more time on other things
But carefully crafting engaging posts to update your customers and followers can be a time-consuming process. Automating some – but not all – of your social media posts enables you to spend more time on other things.
You can schedule posts in advance, share other content, and see who’s talking about your brand online so you know where to target your marketing.
Tasks you shouldn’t automate
Automation isn’t right for all business processes because they’re best handled by humans. Things like:
Complex customer cases
Bots, AI, and self-service software could be the future of customer service. Fast, efficient and available 24-hours, they’re effective in responding to straightforward, frequently repeated queries.
Bots, AI, and self-service software could be the future of customer service
But when it comes to resolving more complicated queries and complaints, you should always have the human touch. Without it, a company’s reputation can suffer.
Creativity and innovation
Creative and ideas-based tasks are best left in human hands. And that applies when you’re designing web content, brainstorming or developing more effective training methods.
Automation platforms don’t yet have the same ability as humans to think ‘outside the box’, but they can empower people with the tools they need to innovate.
While automation can help speed up the making and testing of manufactured goods, you still need human input to ensure the quality of the final product.
Artificial Intelligence can’t fully appreciate the user experience in the same way a human would.